Terms & Conditions

Last updated: 31 July 2026

These Terms and Conditions govern your use of the Aveluna Wellness Spa website and the therapies and services provided at our premises at D.No 7-1/94/MIG/1, Sri Vishnu Zenith, above Chennai House Multicuisine Restaurant, Nallagandla, Serilingampally, Hyderabad, Telangana 500019. By booking an appointment, visiting our spa or using this website, you confirm that you have read, understood and accepted these terms. Please read them carefully, particularly the sections on health disclosure, cancellations and code of conduct.

1. About Us

Aveluna Wellness Spa is a professional therapeutic massage and wellness centre offering Swedish, Thai, aroma, deep tissue, hot stone and Balinese therapies. All our services are non-medical wellness therapies delivered by trained therapists. We operate Monday to Sunday from 10:00 AM to 10:00 PM.

2. Appointments and Bookings

• Appointments may be made by phone, WhatsApp, email or the enquiry form on our website. A booking is confirmed only when our reception team acknowledges it verbally or in writing.
• Walk-in guests are welcome subject to therapist and room availability.
• Please arrive ten minutes before your scheduled time to shower, complete the consultation form and begin relaxed.
• If you arrive late, your session may be shortened so that the following guest is not delayed. The full charge for the booked session remains payable.
• The last session of each day begins at 9:00 PM.

3. Cancellations, Rescheduling and No-Shows

• Please give us at least two hours' notice to cancel or reschedule so the slot can be offered to another guest.
• Repeated no-shows may result in a request for advance payment for future bookings.
• Where an advance payment or package session has been used to reserve a slot and you do not attend without notice, that session may be treated as consumed.
• If we must cancel or reschedule your appointment due to a therapist's illness, a power failure or another unforeseen circumstance, we will offer you the earliest alternative slot or a full refund of any advance paid.

4. Pricing and Payment

• Session charges are confirmed with you at the time of booking and at the reception desk before your therapy begins. The amount confirmed at the time of booking applies to that booking.
• Payment is due at the end of your session unless a package or voucher covers it. We accept cash, UPI, debit and credit cards. GST invoices are provided on request.
• Add-on therapies selected during your session are chargeable, and the amount is confirmed with you before the add-on begins.

5. Packages, Memberships and Gift Vouchers

• Multi-session packages and memberships are valid for the period stated at the time of purchase and are non-transferable unless we agree otherwise in writing.
• Unused sessions expire at the end of the validity period and are not refundable or extendable except at our discretion in exceptional circumstances such as documented medical reasons.
• Gift vouchers are valid for the period printed on them, cannot be exchanged for cash and must be presented at reception before the session begins.
• Packages cannot be combined with other promotional offers unless expressly stated.

6. Refund Policy

Because our services are personal and delivered in real time, completed sessions are not refundable. If you are dissatisfied with any aspect of your therapy, please tell our reception team before you leave the premises so we can address it immediately. Where a service could not be delivered due to our error, we will offer a complimentary replacement session or a refund of the amount paid for that session at our discretion.

7. Health Disclosure and Suitability

• You must disclose all relevant health conditions before your session, including pregnancy, heart conditions, high or low blood pressure, diabetes, skin infections or wounds, recent surgery, fractures, slipped disc, osteoporosis, blood clots, varicose veins, allergies and current medication.
• Our therapies are wellness services and are not a substitute for medical diagnosis, physiotherapy or treatment. If you have a medical condition, obtain your doctor's clearance before booking.
• We reserve the right to decline or modify a therapy if we believe it may not be safe for you. This is always in your interest and never a judgement of you.
• You accept that massage therapy may occasionally cause temporary effects such as mild muscle soreness, tenderness or light bruising, and that these are normal responses to therapeutic pressure.

8. Code of Conduct

• Aveluna Wellness Spa is a strictly professional therapeutic establishment. Any request for or suggestion of inappropriate services will result in immediate termination of the session, full payment being charged and a permanent refusal of service.
• Guests under the influence of alcohol or intoxicating substances will not be treated.
• Please keep phones on silent, speak softly in common areas and respect the privacy of other guests.
• Photography and video recording inside therapy rooms and changing areas are strictly prohibited.
• Guests below 18 years of age may be treated only with the consent and presence of a parent or guardian.

9. Personal Belongings

Please leave valuables at home. Lockers or secure storage are provided where available, but Aveluna Wellness Spa accepts no liability for the loss, theft or damage of money, jewellery, electronics or other personal belongings brought onto the premises.

10. Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with any service is limited to the amount paid by you for that service. We are not liable for indirect or consequential losses, or for any adverse effect arising from your failure to disclose a relevant health condition or to follow aftercare advice.

11. Website Use and Intellectual Property

All content on this website including text, photographs, graphics, the Aveluna name and the Aveluna logo is owned by or licensed to Aveluna Wellness Spa and is protected by intellectual property law. You may view and print pages for personal, non-commercial use. You may not copy, republish, sell or use our content for commercial purposes without our prior written permission. Website content is provided for general information only and may be updated without notice.

12. Third-Party Services

Our website links to third-party services such as Google Maps and WhatsApp. We are not responsible for the content, availability or privacy practices of any third-party service.

13. Force Majeure

We are not liable for failure to perform our obligations where that failure results from circumstances beyond our reasonable control, including power failure, water shortage, strikes, natural events, public health restrictions or government orders.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

15. Changes to These Terms

We may revise these Terms and Conditions at any time. The current version is always published on this page with an updated date. Continuing to use our website or services after a change constitutes acceptance of the revised terms.

16. Contact

Aveluna Wellness Spa
D.No 7-1/94/MIG/1, Sri Vishnu Zenith, above Chennai House Multicuisine Restaurant, Nallagandla, Serilingampally, Hyderabad, Telangana 500019
Phone / WhatsApp: +91 99088 33343
Email: Support@avelunaWellnessspa.com
Hours: Monday to Sunday, 10:00 AM to 10:00 PM

See also our Privacy Policy.